Terms & Conditions
We us Paypal because PayPal allows us to offer you a secure, convenient and cost-effectively method of making payment online. Paypals network builds on the existing financial infrastructure of bank accounts and credit cards to create a global, real-time payment solution. Delivering a product ideally suited for small businesses, currently underserved by traditional payment mechanisms.
1. All goods will remain the
property of Healthier Air Limited until such goods are paid for in full.
2.METHODS OF PAYMENT
2.1. Mastercard, VISA, Switch (all online secure payment provided by PAYPAL)
2.2 Cash, cheque (personal with guarantee card), business cheques by
arrangement, Bankers Draft. Customers may be required to wait for goods until
such times as any cheque, business, personal or other has cleared through
Healthier Air Limited's account. Such requirement shall be at the sole
discretion of Healthier Air Limited.
3. GUARANTEE
3.1 Healthier Air Limited supplied air treatment products are guaranteed
for a period of one year.
4. RETURNS
4.1 30 day cooling period from receipt of goods. If you are unhappy with your
purchase for what ever reason, contact us and we will make arrangements to
collect the unit(s) or you can send the unit to us and we will issue a full
refund (minus the collection charge,if we pick it up) or supply a replacement
unit within 30 days.
5. Warranties shall not be transferable.
6. This warranty shall remain void whilst any sum, directly relative to the sum
payable in respect of the products remains unpaid.
7. Where and when goods or systems which are returned under warranty on the
customers assumption that they have failed and or are not operating correctly
which are subsequently found to be operating correctly, a charge in keeping with
standard Healthier Air Limited's labour charges will be effected. No goods or
systems will be returned to any customer until such payments where applicable
are made.
This does not affect your statutory rights as a consumer.
Issued under English Law
This does not affect your statutory rights as a consumer.
Trading Address
Healthier Air Ltd
5 Rockingham Rd
Mountsorrel
Leicestershire
LE12 7UJ
Telephone No 01162 303956
Complaints
If you have any complaints with
regards to any matter in dealing with Healthier Air Limited, either product
supplied, timescales in receipt of product or level of service you received, we
will endeavour to act on such, in a number of ways:
ˇ Firstly we will acknowledge any complaint within 48 working hours of receipt.
ˇ Endeavour to resolve any and all complaints within 10 working days.
ˇ Maintain regular communication throughout the process
ˇ Ensure that any complaint helps increase our consumer awareness and endeavour
there is no reoccurrence of similar complaints.
Email complaints@airpurifiers.co.uk
Privacy Statement
We are committed to protecting your privacy. We never sell our customer lists.
We will only use the information that we collect about you lawfully (in
accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order
and second, to provide you with the best possible service.
The information we will collect about you includes:
ˇ your name
ˇ address
ˇ phone number
ˇ email address
ˇ temporary credit/debit card details (which are given over the phone used and
destroyed, online ordering we never see your details as all transactions are
processed by PAY PAL behind a fire wall. This is the highest level of security
available on the web).
We will only contact you to remind you to change your filters or update you
about any new products. If you do not wish this information please email us at
Optout@airpurifiers.co.uk
We will never collect sensitive information.
The information we hold will be accurate and up to date. You can check the
information that we hold about you by emailing us. If you find any inaccuracies
we will delete or correct it promptly.
The personal information that we hold will be held securely in accordance with
our internal security policy and the law.
We do not use technology to track the patterns of behaviour of visitors to our
site. This includes "cookies" as we feel that you have the right to
purchase, as you feel fit.
If you have any questions/comments about privacy, you should email us at
privacymatters@airpurifiers.co.uk
Data Protection registration number waiting to be confirmed